Samsung washer UE code: unbalanced load

The load is unevenly spread in the drum, so the washer will not spin at full speed. Rearranging the clothes usually clears it.

Likely causes

Listed from most to least common.

1. A single heavy item such as a bath mat, rug or comforter
2. Load is too small to balance, such as one pair of jeans
3. Heavy and light items mixed together
4. Washer is not level on the floor
5. Shipping bolts still fitted on a newly installed washer
6. Worn suspension rods or shock absorbers

How to fix the UE code

1. 1

   Step 1: Pause and redistribute the load

   Open the door once it unlocks and spread the items evenly around the drum. Untangle anything that has wrapped into a ball.

2. 2

   Step 2: Adjust the load size

   Add a couple of towels to a very small load, or remove some items from an overloaded one. Wash bulky items like rugs on their own using the Bedding cycle.

3. 3

   Step 3: Level the washer

   Place a level on top of the machine. Turn the front feet to adjust height until it sits flat and does not rock, then tighten the lock nuts.

4. 4

   Step 4: Remove shipping bolts on new installs

   If the washer is new, check the back panel for shipping bolts. Running with them fitted causes violent shaking and damages the drum.

5. 5

   Step 5: Run Rinse + Spin

   Start a Rinse + Spin cycle to finish the wash. If UE appears with normal loads every time, the suspension is likely worn.

You'll need: Spirit level, adjustable wrench.

Parts that may need replacing

Check your model number on the label inside the door or on the back before ordering.

• Samsung top-load suspension rodsCheck prices
• Samsung front-load shock absorbersCheck prices

When to call a technician

Call a technician if the code appears with normal, well-balanced loads and the washer is level. Worn suspension parts are a common cause on older machines.

A typical repair for this code costs $150–$300 in the US, including parts and labor. Prices vary by area and model.

Models this applies to

• Front-load washers (WF series)
• Top-load washers (WA series)
• FlexWash and washer-dryer combos

Codes can differ slightly between models. Your owner's manual is the final word and is available from Samsung support.

Common questions