Samsung oven tESt code: demo mode is on

The range is in demo (showroom) mode, so the oven and electric elements will not heat even though the display works. It is not a fault and is turned off with a button combination.

Likely causes

Listed from most to least common.

1. Demo mode left on from the store display
2. Demo mode turned on by accident with a button combination

How to fix the tESt code

1. 1

   Step 1: Check your user manual

   The button combination to turn off demo mode differs by model. Look in the user manual or on the Samsung US support page for your model number.

2. 2

   Step 2: Turn demo mode off

   Press and hold the buttons the manual lists for your model until the display changes. Then set a bake temperature and check that the oven heats.

When to call a technician

You do not need a technician for this code. Contact Samsung support if you cannot find the demo mode button combination for your model.

Models this applies to

• Electric, gas and induction ranges (NE, NX and NSI series)
• Flex Duo ranges with oven divider
• Slide-in and freestanding ranges
• Single and double wall ovens (NV series)

Codes can differ slightly between models. Your owner's manual is the final word and is available from Samsung support.

Common questions