Samsung oven -dC- code: oven divider not installed correctly

The Flex Duo oven cannot detect the divider (partition) correctly. It usually means the divider is in the wrong slot, not pushed in fully, or was added or removed during cooking.

Likely causes

Listed from most to least common.

1. Divider not pushed all the way to the back
2. Divider in the wrong rack position
3. Divider inserted or removed after cooking started
4. Something pressing the divider switch at the back of the oven
5. Faulty divider switch

How to fix the -dC- code

Unplug the oven or switch it off at the breaker before removing any panel or filter.

1. 1

   Step 1: Turn the oven off and let it cool

   The divider gets hot. Turn the oven off and use oven mitts, or wait until it cools, before handling it.

2. 2

   Step 2: Reinstall the divider

   Pull the divider out and slide it back in until it is fully pushed in. Samsung says to use the third position from the top on electric and dual fuel models, and the fourth on gas models.

3. 3

   Step 3: Clear the switch if not using the divider

   If you are cooking without the divider, check that nothing such as a pan or foil is pressing the divider switch at the back of the oven.

4. 4

   Step 4: Restart the cook

   Choose single or dual cooking to match whether the divider is fitted, then start again. Reset the breaker for 30 seconds if the code stays.

You'll need: Oven mitts.

Parts that may need replacing

Check your model number on the label inside the door or on the back before ordering.

• Samsung Flex Duo oven dividerCheck prices

When to call a technician

Call a technician if the divider is correctly installed, nothing is touching the switch and the code still appears. The divider switch may be faulty.

A typical repair for this code costs Up to $250 in the US, including parts and labor. Prices vary by area and model.

Models this applies to

• Electric, gas and induction ranges (NE, NX and NSI series)
• Flex Duo ranges with oven divider
• Slide-in and freestanding ranges
• Single and double wall ovens (NV series)

Codes can differ slightly between models. Your owner's manual is the final word and is available from Samsung support.

Common questions