Whirlpool washer F5E2 code: door lock failure

The washer tried to lock the door but could not. Clothes caught in the door, a damaged latch or a faulty door lock are the usual causes.

Likely causes

Listed from most to least common.

1. Clothing or the door seal blocking the latch
2. Door strike on the door is bent or broken
3. Faulty door lock assembly
4. Loose wiring at the lock

How to fix the F5E2 code

Unplug the washer or switch it off at the breaker before removing any panel or filter.

1. 1

   Step 1: Clear the door seal

   Open the door and make sure no clothing is caught in the rubber seal or near the latch.

2. 2

   Step 2: Close the door and restart

   Shut the door firmly, press Cancel, and start the cycle again. Listen for the lock clicking.

3. 3

   Step 3: Reset the washer

   Unplug the washer for one minute, then plug it in and try again.

4. 4

   Step 4: Replace the door lock

   If the code returns, the door lock assembly is the most likely fault. It is mounted behind the front of the door opening and held by a few screws.

You'll need: Flashlight, torx screwdriver set.

Parts that may need replacing

Check your model number on the label inside the door or on the back before ordering.

• Whirlpool washer door lock assemblyCheck prices
• Whirlpool washer door strikeCheck prices

When to call a technician

Call a technician if a new door lock does not clear the code, as the wiring or control may need diagnosis.

A typical repair for this code costs $120–$260 in the US, including parts and labor. Prices vary by area and model.

Models this applies to

• Duet and front-load washers (WFW series)
• Some top-load washers (WTW series)

Codes can differ slightly between models. Your owner's manual is the final word and is available from Whirlpool support.

Common questions