Samsung refrigerator OF OF code: cooling off (demo) mode

The refrigerator is in Cooling Off mode, also called Demo or Shop mode. The lights and display work but nothing cools. It is usually switched on by accident by holding two buttons, and no repair is needed.

Likely causes

Listed from most to least common.

1. Cooling Off mode turned on by holding two buttons on the panel
2. Buttons pressed together while cleaning the control panel
3. Refrigerator left in demo mode from the store

How to fix the OF OF code

1. 1

   Step 1: Find the right buttons

   On most models, look at the top two buttons on the left side of the outside control panel. Some newer models also need the top button on the right side.

2. 2

   Step 2: Hold them together

   Touch and hold the buttons at the same time for 5 to 8 seconds, until a chime sounds. The chime sounds different from a normal button tap.

3. 3

   Step 3: Check the display

   Wait a moment and make sure the display shows normal temperatures. If OF OF comes back, repeat the steps.

4. 4

   Step 4: Check your manual

   The button combination varies by model. If the steps above do not work, look up Cooling Off mode in your user manual.

When to call a technician

No repair is needed. If you cannot find the right button combination, contact Samsung support with your model number.

Models this applies to

• French door refrigerators (RF series)
• Family Hub refrigerators
• Side-by-side refrigerators (RS series)
• Top and bottom freezer refrigerators (RT and RB series)

Codes can differ slightly between models. Your owner's manual is the final word and is available from Samsung support.

Common questions